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Customer Experience

‘We’re at the Center of Pop Culture,’ and a Gateway to Gen Z: Fandom’s Jeremy Steinberg
1 Jul 2025
OtterBox Reinvents Brand Story with ‘Made for Yes’ Campaign, New Consumer Focus: Otter’s Samantha Quagliano
24 Jun 2025
Data Creates Serendipity that Makes Brands Heroes: Uber Advertising’s Edwin Wong
19 Jun 2025
Engineering-First Ethos Drives Brand Strategy for B2B Marketing: FM’s Rebecca Bardol Marino
9 Jun 2025
Acxiom IPG’s Donovan: Travel Commerce Takes Flight With Personalized Data
20 May 2025
Jinx Joglekar: What Do TV Viewers Want to See More Of? Flexibility and Control
11 May 2025
Razorfish’s Eddie Gonzalez: Data-Driven Experimentation Isn’t a Contradiction
7 May 2025
Plex Takes Aim to Tackle, and Work With, Content’s Discovery Dilemma
7 Apr 2025
Transaction Data Provides Key Insights Into Consumer Behavior for Brands: Chase Media Solutions’ Lauren Griewski
3 Apr 2025
How Marketers Can Balance Brand Building and Commerce: Mindshare’s Ritu Trivedi
30 Mar 2025
CRM, Content and Consumer Loyalty are the Future for Brands: Digitas’ Amy Lanzi
12 Mar 2025
Traveler Media Takes Off: TransUnion’s Julie Clark on Measuring a Moving Target
3 Mar 2025
LiveRamp’s Howe: Media Networks Must Stay Focused on Customer Experience
11 Feb 2025
Brands Should Keep Trying to Advance Diversity, Equity & Inclusion: Omnicom’s Emily Graham
22 Jan 2025
Xumo Sees Sharp TVs as ‘Groundbreaking’ Move into Premium Tier
9 Jan 2025
AI’s Transformation of Omnichannel Personalization Has Only Just Begun: IAS’s Jim Egan
7 Jan 2025
Mobile Games Engage Broad Group of Consumers With Brands: Zynga’s Gabrielle Heyman
6 Jan 2025
CES Exhibitors Who Offer Value to Consumers Deserve Attention: Circana’s Paul Gagnon
3 Jan 2025
Toward ‘Ultra-Premium’: NBCU Research Spotlights Viewer & Buyer Attitudes to Modern TV
18 Dec 2024
Neutral OS for CTV Improves Viewer Experience, Advertising: TiVo’s Chris Kleinschmidt
17 Dec 2024