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Customer Experience

P&G’s Marc Pritchard: ‘Timeless Lessons’ and Cultural Relevance Define Enduring Brands
29 Oct 2025
Empathy, Transparency and Timing Build Better Advertising Outcomes: Digitas’ Kelley Rapport
28 Oct 2025
Epsilon’s Heather Campain: Identity Resolution Transforms Transactional Relationships Into Personal Connections
7 Oct 2025
Brand Authenticity and Storytelling Help to Drive Patient Action: Questex’s Ayla Ellison
5 Oct 2025
Givsly’s Hickey: Kindness Is the Strategy, Sales Are the KPI
1 Oct 2025
Walgreens’ Kelly Torgeson: Stores Are Media Channels That Transform Shopping Into Brand Experiences
29 Sep 2025
Wunderkind’s Adam Gendelman: Ad Industry’s Quantity-Over-Quality Obsession Hurts Brand Affinity
23 Sep 2025
In-Store Digitization Bridges Gap Between Digital Media, Physical Shelf: Kroger’s Holleran
15 Sep 2025
Why the Physical Store Deserves Center Stage in Commerce Media
8 Sep 2025
TelevisaUnivision’s Tim Natividad on Elevating Hispanic Media: ‘We Represent a 360-Degree Solution for Brands’
20 Aug 2025
Beyond the First-Party Data Rush, the Real Work Is Making It Smart
17 Aug 2025
From Compliance to Competitive Edge: Lyft, Kroger, Intuit LiveRamp on Trust in Marketing
5 Aug 2025
United’s Luc Bondar Champions AI and Loyalty in the Rise of the Traveler Media Network
30 Jul 2025
Why CVS Media Exchange Believes Collaboration, Not Competition, Will Define Retail Media’s Next Era
28 Jul 2025
CMX, Reddit, Haleon Execs on Personalization and Trust in Community Marketing
27 Jul 2025
Retail Media Must Move Beyond Data to Focus on Experience: Google’s McGahee
27 Jul 2025
Tubi’s Clevenger: Why Meeting Viewers ‘Where They Are’ Is the Future of Streaming
21 Jul 2025
AI, Personalization and News Are Redefining Marketing, but Fear Still Holds Brands Back: Lou Paskalis
18 Jul 2025
United’s Kinective Media Sees Loyalty as a ‘Lifestyle,’ Not Just Miles
8 Jul 2025
Unilever’s Aaron Sobol: You Need ‘Exponentially More’ Creative Assets to Succeed Today
8 Jul 2025