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Customer Experience

Steering Clients & Colleagues Through the Ups an Downs of the Pandemic, My Chat with OMD CEO John Osborn
4 Oct 2021
Flexible & United: Quigley-Simpson’s Fremont On Marketing’s 2021 Lessons
23 Sep 2021
JPMorgan Chase Banks On CTV, Says Media Chief Lim
21 Sep 2021
‘Fear of Missing Out Is Not a Marketing Strategy’: Pearle Vision’s Doug Zarkin
25 Aug 2021
Empathy & Creativity: VMLY&R’s Gaikowski On Human-Centered Design
2 Aug 2021
Consumer Experience Reigns Amid TV’s Transformation: Execs from Essence, NBCUniversal, PubMatic, LiveRamp
1 Jul 2021
Ad-Supported TV Faces Major Threat Amid Shift in Viewing Habits: Essence’s Adam Gerber
21 Jun 2021
Mobile Data Support Personalized Healthcare Marketing: Starcom’s Melissa Gordon-Ring
18 May 2021
The Cookieless Cookie Co.: How Mondelēz Went All-In For Consumer Data
29 Mar 2021
Smart Speakers & Shoppable Audio In Entercom’s 2021 Ad Offering: Lagana
10 Mar 2021
Being “Authentic” Means Being Empowered to Lead, Citi’s Carla Zakhem-Hassan
7 Mar 2021
‘Digital-First’ Marketing Vital to Engaging Car Buyers: Nissan’s Allyson Witherspoon
7 Mar 2021
Consumer Experience: Key is to Converged Video’s Future, Forrester’s O’Connell
14 Feb 2021
New Year Brings Time to Reflect on Innovation: TrueCar’s Beth Mach
18 Jan 2021
Know Your Consumer, Don’t Profile Them: Rishad Tobaccowala Urges Marketers
1 Jan 2021
Dispatch from Puerto Rico: Poor Kids Can’t Zoom
29 Dec 2020
Smart Speakers Are Key Ad Gateway to Connected Homes: TransUnion’s David Oliveira
16 Dec 2020
E-Detailing, Telehealth Are Key Marketing Priorities Amid Pandemic: Heartbeat’s Dan Haller
22 Nov 2020
Linear TV Still Works: FOX Sports’ Donnelly
15 Nov 2020
“The Obsolescence of Marketing Has Begun, Like It Or Not” Raja Rajamannar, in podcast preview
12 Nov 2020